civil service

Handbook on Human Service Administration (Public Administration and Public Policy)

Posted: 21/12/2012

Introducing theories and concepts essential for human services administration, this book covers organization theory and management, budgeting and financial management, personnel administration and labor relations, laws and regulations, innovation and change, and data administration and informatio...

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Advancing Quality: Total Quality Management in the National Health Service (Health Services Management)

Posted: 21/12/2012

What is Total Quality Management (TQM)? How does it fit in with other forms of quality assurance? This book addresses these key questions. It explains how TQM might be applied successfully in the NHS and discusses the factors which will predict its successful implementation. It also outlines the ...

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Service Quality Improvement: The Customer Satisfaction Strategy for Health Care (J-B AHA Press)

Posted: 21/12/2012

A variety of tools--including self-tests, policy examples, worksheets, flow charts, skill-building modules for staff development, and sample tools for reward and recognition--demonstrate how to build and maintain an organizational culture of service quality improvement. The authors of this practi...

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Service Line Success: Eight Essential Rules

Posted: 21/12/2012

The definitive approach to achieving a competitive advantage Service line management is a prevalent and profitable strategy in the corporate world. How can you make this proven approach work for your healthcare organization? In Service Line Success, thought leader Preston Gee clarifies th...

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Resolving Patient Complaints: A Step-By-Step Guide To Effective Service Recovery

Posted: 21/12/2012

Using A Clear, Straightforward Approach, This Book Provides A Patient-Oriented Approach To Complaint Handling That Can Be Used By All Staff In An Office, Clinic, Or System. Readers Will Learn How To Develop A System For Documenting Patient Complaints And Comments, As Well As Strategies For Monito...

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Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations

Posted: 21/12/2012

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent...

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How to Sharpen Pencils: A Practical & Theoretical Treatise on the Artisanal Craft of Pencil Sharpening for Writers, Artists, Contractors, Flange Turners, Anglesmiths, & Civil Servants

Posted: 21/12/2012

A hilarious guide to the lost art of artisanal pencil sharpeningHave you got the right kind of point on your pencil? Do you know how to achieve the perfect point for the kind of work you need out of that pencil?Deep in New York’s Hudson River Valley, craftsman David Rees—the world&rsq...

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abc Civil Aircraft Markings 2009

Posted: 21/12/2012

Fully comprehensive, the book also includes microlights, balloons, radio frequencies, airline flight codes and much else. Apart from featuring those civil aircraft registered in Britain, the book also includes the registrations of most civil airliners likely to be seen at British airports. The pa...

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2000 Years Civil Hijri Comparative Calendar

Posted: 21/12/2012

A reference suitable for everyone; researchers, historians, organizations and individuals for activities that require the identification of corresponding dates in the past and/or in the future. This book contains a civil Hijri comparative calendar, listing Hijri dates with its corresponding Julia...

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Construction Management Fundamentals (McGraw-Hill Series in Civil Engineering)

Posted: 21/12/2012

Construction Management Fundamentals is intended as an introduction to both technical and business sides of construction, and is intended for use in an undergraduate Civil Engineering curriculum or for graduate courses in Construction Management. The text covers fundamentals of construction in a ...

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