consumer guides

Competing on Excellence: Healthcare Strategies for a Consumer-Driven Market

Posted: 21/12/2012

In today's consumer-driven marketplace, healthcare organizations gain market share by demonstrating excellence in clinical outcomes and customer service. Growing numbers of healthcare institutions are striving for and achieving ratings like top 100, five-star, magnet hospitals, and the 100 best p...

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The Economic Evolution of American Health Care: From Marcus Welby to Managed Care

Posted: 21/12/2012

The American health care industry has undergone such dizzying transformations since the 1960s that many patients have lost confidence in a system they find too impersonal and ineffectual. Is their distrust justified and can confidence be restored? David Dranove, a leading health care economist, t...

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Consumer-Driven Health Care: Implications for Providers, Payers, and Policy-Makers

Posted: 21/12/2012

Professor Herzlinger documents how the consumer-driven health care movement is being implemented and its impact on insurers, providers, new intermediaries, and governments. With additional contributions by health care’s leading strategists, innovators, regulators and scholars, Consumer-Dri...

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EU Competition Law and the Information and Communication Technology Network Industries: Economic versus Legal Concepts in Pursuit of (Consumer) Welfare (Hart Studies in Competition Law)

Posted: 21/12/2012

Competition policies have long been based on a scholarly tradition focused on static models and static analysis of industrial organization. However, recent developments in industrial organization literature have led to significant advances, moving beyond traditional static models and a pre-occupa...

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Competition Law: Safeguarding the Consumer Interest. A Comparative Analysis of U.S. Antitrust Law and EC Competition Law (International Competition Law Series)

Posted: 21/12/2012

Although it is commonly assumed that consumers benefit from the application of competition law, this is not necessarily always the case. Economic efficiency is paramount; thus, competition law in Europe and antitrust law in the United States are designed primarily to protect business competitors ...

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Consumer Protection Handbook

Posted: 21/12/2012

For legal practitioners who are non-specialists in consumer protection law. A concise guide to the basic principles of consumer protection law.

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The Microsoft Case: Antitrust, High Technology, and Consumer Welfare

Posted: 21/12/2012

In 1998, the United States Department of Justice and state antitrust agencies charged that Microsoft was monopolizing the market for personal computer operating systems.  More than ten years later, the case is still the defining antitrust litigation of our era.  William H. Page and John...

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5 Very Good Reasons to Punch a Dolphin in the Mouth (And Other Useful Guides)

Posted: 21/12/2012

In Matthew Inman's 5 Very Good Reasons to Punch a Dolphin in the Mouth (And Other Useful Guides), samurai sword-wielding kittens and hamsters that love .50-caliber machine guns commingle with a cracked out Tyrannosaur that is extremely hard to potty train. Bacon is better than true love and you m...

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The World Almanac and Book of Facts 2004

Posted: 21/12/2012

The #1 Bestselling American Reference Book of All Time* Get More Familiar with Your World: Authoritative, up-to-date information on population, nations, states, economy, environment, education, sports, health, computers, history, presidents, personalities, awards, religion, sciences, the sun, and...

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The Lovebird: An Owner's Guide to a Happy Healthy Pet (Your Happy Healthy Pet Guides)

Posted: 21/12/2012

This is our seventh set of Happy, Healthy Pet titles. Like the others, they are books pet owners can turn to for the essential information they need to raise a healthy, happy pet. All books contain information on:feedinggroominghousinghealth carewhat to expect from the petbasic trainingAs our ser...

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